Many of your concerns or questions can be answered by our FAQs system below. If your question or concern remains unanswered feel free to contact us through email or call.

FAQs


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Contact and Support Information

Member and Website Support
Contact BenefitWallet at 1 877.472.4200
The customer service team is available:
Monday to Friday,
8:00 a.m. – 11:00 p.m. ET
Saturday & Sunday,
9:00 a.m. – 6:00 p.m. ET

Automated Account Information
1 877.472.4200
Interactive Voice Response system available 24/7

Employer Support
1 866.712.4551
Monday – Friday,
8:00 a.m. – 8:00 p.m. ET
Saturday & Sunday,
9:00 a.m. – 6:00 p.m. ET

Broker Support
1 877.204.0860
Monday – Friday,
8:00 a.m. – 11:00 p.m. ET

Lost or Stolen Debit Card
To report a lost or stolen debit card, please contact the BenefitWallet Service Center toll-free at +1 877.472.4200

Correspondence
BenefitWallet
P.O. Box 1584
Secaucus, NJ 07094

HSA Deposits
BenefitWallet
PO Box 535161
Pittsburgh, PA 15253-5161

HSA Deposits - Overnight Mail
BenefitWallet
500 Ross Street
Suite 154-0510
Pittsburgh, PA 15262-0001

Email
info.mybenefitwallet@conduent.com